Last Updated: September 16, 2026
About Us
Welcome to our online store.
Our online store is operated by 株式会社モトヤマ (MOTOYAMA CO., LTD.), a company registered in Japan.
We are committed to providing customers with clear product information, a straightforward shopping experience and reliable customer support throughout the purchasing process.
From browsing products and placing an order to shipping, delivery and after-sales support, we aim to provide transparent information so that customers can make informed purchasing decisions.
Our Company
株式会社モトヤマ was established on June 7, 1958.
According to the company's registered corporate information, its business activities include the sale of scientific and laboratory equipment and the manufacture and sale of electric furnaces.
The company's recorded business categories also include the manufacture and/or sale of general and industrial equipment and precision equipment.
Our online store provides customers with access to product information and purchasing services through an e-commerce environment.
Our Approach
We believe that a reliable online shopping experience should be based on clear and accessible information.
We therefore aim to provide customers with information concerning:
- Product descriptions and specifications;
- Product pricing;
- Available payment methods;
- Order processing;
- Shipping and estimated delivery;
- Returns and refunds;
- Customer support; and
- Company contact information.
The terms applicable to individual orders are provided through our website, checkout and published store policies.
Product Information
We make reasonable efforts to provide accurate and understandable information about the products offered through our online store.
Product pages may include information such as:
- Product descriptions;
- Specifications;
- Available models or variations;
- Product photographs;
- Prices; and
- Availability.
Customers should review the relevant product information before placing an order.
If you have questions about a product before purchasing, please contact our customer service team.
Online Shopping
Our online store may use Shopify as the technical e-commerce platform supporting functions such as product browsing, shopping carts, checkout and order management.
The payment methods and delivery options available for a particular order are those displayed during checkout.
We encourage customers to review their product selection, delivery information, payment details and final order amount before submitting an order.
Customer Service
Customer support is an important part of our online store.
Customers may contact us regarding:
- Product questions;
- Order information;
- Payments;
- Order changes or cancellations;
- Shipping and tracking;
- Delivery problems;
- Damaged or incorrect products;
- Returns and exchanges;
- Refunds; and
- Other order-related matters.
When contacting us regarding an existing order, please include your order number and the email address used when placing the order.
Shipping and Delivery
Orders are processed and delivered according to our Shipping and Delivery Policy.
Our policy provides information regarding:
- Order processing times;
- Estimated delivery times;
- Shipping charges;
- Tracking;
- Delayed shipments;
- Lost parcels;
- Damaged parcels; and
- International shipping considerations.
Applicable delivery options will be displayed during checkout where available.
Returns and After-Sales Support
Eligible products may be returned in accordance with our Return and Refund Policy.
We currently provide a 30-day voluntary return period for eligible products, subject to the conditions stated in that policy.
If a product arrives damaged, defective, incorrect or incomplete, customers should contact us promptly so that we can review the issue and provide an appropriate solution in accordance with our policies and applicable consumer law.
Transparency
We aim to maintain clear and consistent information throughout our online store.
Our website provides dedicated policies covering:
- Returns and refunds;
- Privacy;
- Terms of Service;
- Shipping and delivery;
- Payments;
- Contact information; and
- Legal and company information.
Customers are encouraged to review the applicable policies before placing an order.
If you have questions about any information published on our website, please contact us.
Company Information
Our online store is operated by:
Legal Company Name: 株式会社モトヤマ
English Name Used on This Website: MOTOYAMA CO., LTD.
Corporate Number: 4120001071272
Representative Director: Shozo Ikawa (伊川 彰三)
Established: June 7, 1958
Registered Address:
1-15-13 Tenma, Kita-ku
Osaka-shi, Osaka 530-0043
Japan
The underlying corporate record identifies 株式会社モトヤマ, corporate number 4120001071272, its Osaka registered address and representative director.
Contact Us
If you have questions about our company, products, orders or customer service, please contact us:
Email: support@sjsng.shop
Telephone: +81 90 45 1561 6182
Postal Address:
株式会社モトヤマ (MOTOYAMA CO., LTD.)
1-15-13 Tenma, Kita-ku
Osaka-shi, Osaka 530-0043
Japan
We welcome customer inquiries and will make reasonable efforts to respond as promptly as possible.