Last Updated: October 19, 2026
This Return and Refund Policy applies to purchases made through sjsng.shop, operated by BR HANDEL ApS.
We offer a voluntary 30-day return policy for eligible products, including free return shipping. Consumers in the European Union also have statutory withdrawal rights and legal rights concerning defective or non-conforming goods.
Nothing in this policy limits or excludes mandatory consumer rights under applicable law.
1. Voluntary 30-Day Return Policy
We offer a voluntary 30-day return period beginning on the date the customer receives the goods.
To qualify for a voluntary return, products should generally:
- Be unused and in their original condition;
- Be free from damage caused by the customer;
- Include original accessories, components and manuals;
- Include original packaging where reasonably possible; and
- Be accompanied by proof of purchase.
Customers should contact us within 30 days of receiving their order.
Free return shipping is provided for eligible returns.
These conditions apply only to our voluntary return policy and do not restrict statutory withdrawal rights or legal remedies for defective goods.
2. Statutory Right of Withdrawal for EU Consumers
Consumers in the European Union generally have the right to withdraw from an eligible distance sales contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods.
For multiple goods delivered separately under one order, the withdrawal period generally begins when the last item is received.
For goods delivered in several lots or pieces, the withdrawal period generally begins when the last lot or piece is received.
To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement before the withdrawal period expires.
You may send your withdrawal notice to:
Email: support@sjsng.shop
You may use the model withdrawal form provided below, but its use is not mandatory.
It is sufficient to send your withdrawal notice before the withdrawal period expires.
No reason or prior approval is required.
3. How to Request a Return
For voluntary returns, please contact:
Email: support@sjsng.shop
Telephone: +45 50 37 11 29
Please provide your order number and the product you wish to return.
For damaged, defective or incorrect products, please describe the issue and provide photographs where reasonably possible.
For statutory withdrawal requests, a clear statement of withdrawal is sufficient. Photographs, reasons and prior approval are not required.
Our customer support team will provide the applicable return address and arrange free return shipping.
4. Return Address
The applicable physical return address may vary depending on the product or order.
Please contact support@sjsng.shop to obtain the appropriate return address and return instructions.
Our registered company address in Denmark is provided for business identification purposes only. It is not our default physical return address.
Please do not send goods to the registered company address unless our customer support team expressly confirms otherwise.
We will provide the applicable return address and instructions without undue delay.
Requesting return instructions does not affect the validity of a timely statutory withdrawal notice.
5. Returning Goods After Statutory Withdrawal
After notifying us of your decision to withdraw, you must return the goods without undue delay and no later than 14 days after communicating your withdrawal, unless we have offered to collect the goods.
The deadline is met if you send the goods before the 14-day return period expires.
Our customer support team will provide the applicable return address and arrange free return shipping.
Customers are not required to pay direct return shipping costs.
You are responsible only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
6. Free Return Shipping
We cover return shipping costs for eligible returns, including:
- Eligible voluntary returns under our 30-day policy;
- Eligible statutory withdrawals by EU consumers; and
- Returns involving defective, damaged, incorrect or otherwise non-conforming goods.
Customers do not need to advance or pay return shipping charges.
Our customer support team will provide a prepaid electronic return shipping label for eligible returns.
Customers can download and print the label and follow the provided shipping instructions.
The applicable return destination may vary depending on the order or product.
No separate return shipping fee or restocking fee is charged for eligible returns.
7. Refunds Following Statutory Withdrawal
If you validly withdraw from an eligible contract under EU consumer law, we will reimburse all payments received from you for the withdrawn contract, including standard delivery charges where applicable.
Supplementary delivery costs resulting from your choice of a delivery method more expensive than our least expensive standard delivery option need not be reimbursed where permitted by law.
Refunds will be made without undue delay and no later than 14 days after we are informed of your withdrawal decision.
For sales of goods, unless we have offered to collect them, we may withhold reimbursement until we receive the returned goods or you provide evidence of having sent them back, whichever occurs first.
We will use the same means of payment as the original transaction unless you expressly agree otherwise.
For Cash on Delivery orders, where repayment through the original cash payment method is not possible, we will arrange an appropriate alternative refund method with your agreement.
No refund processing fee will be charged.
8. Refunds Under Our Voluntary 30-Day Policy
For eligible voluntary returns, we will inspect the returned goods after receipt.
Once the return is approved, we will normally process the refund within 10 business days.
Refunds will be issued through the original payment method where possible or another agreed method where necessary.
Free return shipping is provided for eligible returns.
These voluntary refund arrangements do not override mandatory statutory refund deadlines.
9. Damaged, Defective or Incorrect Goods
If you receive damaged, defective, incomplete, incorrect or otherwise non-conforming goods, please contact:
Please provide your order number and a description of the issue.
Photographs or videos may assist us where reasonably possible.
Depending on applicable law and the circumstances, remedies may include repair, replacement, price reduction, cancellation or refund.
We cover applicable return shipping costs for defective, damaged, incorrect or non-conforming goods.
Mandatory legal guarantees remain unaffected.
10. Exceptions to the Statutory Right of Withdrawal
The statutory withdrawal right may not apply to certain goods or contracts where permitted by applicable law.
Examples include:
- Goods made to the consumer's specifications or clearly personalized;
- Goods liable to deteriorate or expire rapidly;
- Sealed goods unsuitable for return for health protection or hygiene reasons that have been unsealed after delivery;
- Goods inseparably mixed with other items after delivery;
- Qualifying sealed audio recordings, video recordings or computer software after unsealing; and
- Certain digital content where the legal requirements for loss of the withdrawal right have been satisfied.
Exceptions apply only where their legal requirements are met.
Mandatory rights concerning defective or non-conforming goods remain unaffected.
11. Exchanges
Please contact us if you wish to exchange a product.
Exchanges are subject to product availability.
Where a direct exchange is unavailable, we may ask you to return the original product and place a new order.
Mandatory consumer rights remain unaffected.
12. Order Cancellations
If you wish to cancel an order before dispatch, please contact us as soon as possible.
We will make reasonable efforts to assist.
Once an order has been dispatched, cancellation or withdrawal will be handled according to applicable contractual and statutory rights.
13. Refused or Unclaimed Deliveries
Refusing delivery or failing to collect a parcel does not necessarily constitute a valid statutory withdrawal notice.
If you wish to withdraw, please clearly communicate your decision to us.
Any additional charges relating to refused or unclaimed deliveries will be assessed in accordance with applicable law.
Mandatory consumer rights remain unaffected.
14. Consumer Rights and Legal Guarantees
Our voluntary 30-day return policy provides additional commercial rights.
It does not replace or limit statutory withdrawal rights, mandatory legal guarantees or remedies concerning defective or non-conforming goods.
For EU consumers, the statutory legal guarantee for goods generally provides protection for at least two years, subject to applicable national law.
Where mandatory consumer law provides greater protection, that law will prevail.
15. Model Withdrawal Form
Use of this form is optional.
To:
BR HANDEL ApS
Stæremosen 40
3250 Gilleleje
Denmark
Email: support@sjsng.shop
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Product(s): __________________________
Order number: _______________________
Ordered on: _________________________
Received on: ________________________
Name of consumer(s): ________________
Address of consumer(s): _____________
Date: ______________________________
Signature (only if submitted on paper): _____________
Please send your withdrawal notice to support@sjsng.shop.
The registered company address identifies the trader for legal correspondence and withdrawal notices. It is not the default physical return address.
Contact customer support for the applicable free return shipping arrangements.
16. Company and Contact Information
Store: sjsng.shop
Company Name: BR HANDEL ApS
CVR Number: 21113638
Director: Benny Jens Rasmussen
Registered Address:
Stæremosen 40
3250 Gilleleje
Denmark
Email: support@sjsng.shop
Telephone: +45 50 37 11 29
Website: https://sjsng.shop/
The registered address is not the default product return address.
For returns, refunds or statutory withdrawal requests, please contact our customer support team.