Last Updated: November 3, 2026
If you have questions about our products, orders, payments, shipping, delivery, returns, refunds, privacy or other matters relating to our online store, please contact us using the information below.
1. Company Information
Our online store, sjsng.shop, is operated by:
Company Name: BR HANDEL ApS
CVR Number: 21113638
Director: Benny Jens Rasmussen
Registered Address:
Stæremosen 40
3250 Gilleleje
Denmark
This address is our registered company address and is provided for business identification and legal correspondence purposes.
It is not our default product return address.
2. Customer Service Contact
Email: support@sjsng.shop
Telephone: +45 50 37 11 29
Website: https://sjsng.shop/
You may contact us regarding product information, orders, payments, shipping, delivery, cancellations, returns, refunds or other customer service matters.
For order-related inquiries, please include your order number and the email address used when placing your order.
For damaged, defective or incorrect products, photographs or videos may help us assess the issue where reasonably possible.
3. Returns, Refunds and Withdrawal Requests
If you wish to request a return, exchange or refund, please contact:
Email: support@sjsng.shop
We offer a voluntary 30-day return policy for eligible products.
Eligible returns include free return shipping.
The applicable return address may vary depending on the product or order.
Our customer support team will provide the appropriate return address and a prepaid electronic return shipping label for eligible returns.
Customers can download and print the label without paying or advancing return shipping costs.
Please do not send products to our registered company address unless we expressly confirm that it is the appropriate return destination.
EU consumers may exercise their statutory right of withdrawal by sending a clear statement of their decision within the applicable withdrawal period.
No reason or prior approval is required.
Contacting us to obtain the physical return address does not restrict or delay a valid statutory withdrawal notice.
For complete return conditions, refund procedures and statutory withdrawal rights, please refer to our Return and Refund Policy.
4. Shipping and Delivery Inquiries
For questions about delivery status, tracking information, shipping delays or missing parcels, please contact:
Email: support@sjsng.shop
Telephone: +45 50 37 11 29
Please include your order number and tracking number, where available.
We offer free standard shipping to all supported delivery countries and regions.
Orders are normally processed within 1–2 business days, with an estimated shipping transit time of 5–7 business days.
Order processing is based on Germany local time (Europe/Berlin).
Available shipping destinations and the applicable order total are determined during checkout.
For more information, please refer to our Shipping and Delivery Policy.
5. Privacy and Personal Information Requests
For questions about our Privacy Policy or requests concerning your personal information, please contact:
Email: support@sjsng.shop
We may request reasonable information to verify your identity before processing requests where necessary and permitted by applicable law.
6. Business and Legal Inquiries
For business, administrative or legal inquiries, please contact:
Company Name: BR HANDEL ApS
CVR Number: 21113638
Director: Benny Jens Rasmussen
Registered Address:
Stæremosen 40
3250 Gilleleje
Denmark
Email: support@sjsng.shop
Telephone: +45 50 37 11 29
The registered address is provided for business identification and legal correspondence.
Product returns must be sent to the applicable return address provided by customer support.
7. Additional Information
For further information about purchases and your rights, please refer to our published policies:
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Return and Refund Policy
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Shipping and Delivery Policy
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Payment Policy
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Privacy Policy
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Terms of Service
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Legal Notice
If you have questions about any of these policies, please contact support@sjsng.shop.