Last Updated: November 3, 2026
Welcome to the Frequently Asked Questions page for sjsng.shop.
Below you can find information about ordering, payments, shipping, delivery, returns, refunds and customer support.
If you need further assistance, please contact us at support@sjsng.shop.
1. How do I place an order?
Select your product, choose the applicable variation and quantity, and add it to your cart.
Proceed to checkout, enter your delivery information, review the total amount and select the available payment method.
Submit your order after confirming that all details are correct.
2. How do I know whether my order was placed successfully?
After completing checkout, an order confirmation will be displayed or sent to the contact information provided during checkout.
If you do not receive confirmation or are unsure about your order status, please contact support@sjsng.shop.
3. Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order.
We will make reasonable efforts to assist before dispatch.
Once an order has been shipped, changes may no longer be possible.
Your mandatory statutory cancellation and withdrawal rights remain unaffected.
4. What payment methods do you accept?
Our store currently accepts Cash on Delivery (COD).
With COD, you place your order online and pay when the goods are delivered.
The payment methods actually available for your order are displayed during checkout.
We do not currently require advance online payment for COD orders.
5. Is Cash on Delivery secure?
Cash on Delivery allows customers to pay when their goods are delivered, according to the payment instructions provided by the delivery service.
Please verify the amount payable against your order confirmation.
If you notice an incorrect payment amount or experience a payment-related problem, please contact us.
6. How long does order processing take?
Orders are normally processed within 1–2 business days after order confirmation.
Business days generally exclude weekends and applicable public holidays.
Processing may take longer during exceptional circumstances.
7. How long does delivery take?
Estimated standard shipping transit time is 5–7 business days after dispatch.
The estimated total delivery time is generally:
- Processing: 1–2 business days
- Shipping: 5–7 business days
- Total: approximately 6–9 business days
These are estimates rather than guaranteed delivery dates.
Actual delivery times may vary depending on the destination and delivery circumstances.
8. How much does shipping cost?
We offer free standard shipping to all supported delivery countries and regions.
There is no minimum order value required.
The standard shipping charge is zero in the applicable checkout currency.
The final order total is displayed during checkout before the order is submitted.
9. Which countries do you ship to?
We ship to the countries and regions supported by our online store.
Available delivery destinations are determined by the options actually available during checkout.
If your destination cannot be selected or the order cannot be completed for that destination, shipping is not currently available.
10. How can I track my order?
Where tracking information is available, we will provide a tracking number or tracking link after dispatch.
Tracking information may take some time to become active in the carrier's system.
If you need assistance, please contact support@sjsng.shop with your order number.
11. What should I do if my order is delayed?
Please check your tracking information first.
If the estimated delivery period has passed and you have not received your order, contact us.
We will review the shipment status and provide appropriate assistance.
Your statutory rights relating to delayed or failed delivery remain unaffected.
12. What happens if my parcel is lost?
If your parcel cannot be located, please contact our customer support team.
We will investigate the shipment with the delivery provider.
Where goods are lost before the risk of loss has legally passed to the customer, we will provide the appropriate remedy under applicable consumer law.
13. What if my product arrives damaged, defective or incorrect?
Please contact us promptly at:
Email: support@sjsng.shop
Provide your order number and a description of the problem.
Photographs or videos may help us investigate the issue where reasonably possible.
Depending on applicable law and the circumstances, remedies may include repair, replacement, price reduction or refund.
Mandatory consumer rights remain unaffected.
14. Do you accept returns?
Yes. We offer a voluntary 30-day return policy for eligible products.
You may request a voluntary return within 30 days after receiving your order.
Free return shipping is available for eligible returns.
The conditions of this voluntary policy are explained in our Return and Refund Policy.
This voluntary return policy does not limit any statutory consumer rights.
15. Do EU customers have a statutory right of withdrawal?
Yes. Consumers in the European Union generally have the right to withdraw from an eligible distance sales contract within 14 days without giving any reason.
The withdrawal period generally begins when you or a designated third party other than the carrier receives the goods.
To exercise this right, send a clear withdrawal notice to:
No reason or prior approval is required.
The applicable legal exceptions and full withdrawal instructions are provided in our Return and Refund Policy.
16. How do I request a return?
For voluntary returns, please contact support@sjsng.shop with your order number and details of the product you wish to return.
Our customer support team will provide the applicable return address and arrange free return shipping.
For EU statutory withdrawals, sending a clear notice of withdrawal within the applicable legal period is sufficient.
You do not need to provide a reason or obtain approval before exercising a valid statutory withdrawal right.
17. Where should I send my return?
The applicable return address may vary depending on the product or order.
Please contact:
Our customer support team will provide the appropriate physical return address and free return shipping instructions for your specific order.
Our registered company address in Denmark is provided for business identification purposes only and is not our default product return address.
Please do not send products to the registered company address unless we expressly confirm that it is the appropriate return destination.
Requesting return instructions does not restrict or invalidate a timely statutory withdrawal notice.
18. Who pays for return shipping?
We offer free return shipping for eligible returns.
Customers are not required to pay return shipping costs for eligible voluntary returns under our 30-day return policy.
For eligible statutory withdrawals by EU consumers, we cover the direct cost of returning the goods.
For damaged, defective, incorrect or otherwise non-conforming products, we also cover applicable return shipping costs.
Please contact support@sjsng.shop to obtain the appropriate return address and free return shipping instructions for your order.
The applicable return address may vary depending on the product or order.
Requesting return instructions does not restrict or invalidate a timely statutory withdrawal notice.
19. How long does a refund take?
For eligible voluntary returns, approved refunds are normally processed within 10 business days after the returned goods have been received and inspected.
For eligible EU statutory withdrawals, reimbursement will be made without undue delay and no later than 14 days after we are informed of your withdrawal decision.
For sales of goods, we may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, whichever occurs first, where permitted by law.
Mandatory statutory refund deadlines take precedence over our voluntary refund procedures.
20. How are Cash on Delivery orders refunded?
For Cash on Delivery orders, refunds cannot always be returned through the original cash payment method.
Where necessary, we will arrange an appropriate alternative refund method with your agreement, such as a bank transfer.
We do not charge separate refund processing fees.
Applicable statutory refund rights and deadlines remain unaffected.
21. Can I exchange a product?
Please contact us if you wish to exchange a product for another size, model or variation.
Exchanges depend on product availability.
Where a direct exchange is unavailable, we may ask you to return the original product and place a new order.
Mandatory rights concerning defective or non-conforming goods remain unaffected.
22. Are all products returnable?
Certain products may be excluded from voluntary returns or statutory withdrawal where permitted by applicable law.
Examples may include personalized products, certain perishable goods and qualifying sealed hygiene products after opening.
Any statutory exception applies only where its legal requirements are satisfied.
Mandatory rights concerning defective or non-conforming goods remain unaffected.
23. Do I need proof of purchase?
We may request reasonable proof of purchase to identify and process a return or refund.
Examples include an order number, order confirmation or receipt.
We will not impose unnecessary requirements that restrict mandatory consumer rights.
24. Are there customs duties or import charges?
For orders delivered to Germany and Austria, customers are not required to pay additional import duties, customs clearance charges or import-related taxes beyond the total amount disclosed during checkout.
Applicable import-related charges for these destinations are handled through our fulfilment arrangements.
For other supported delivery countries, applicable taxes and import-related charges will be handled and disclosed in accordance with the relevant legal requirements.
Any mandatory charges payable by the customer must be disclosed before purchase as required by applicable law.
25. Can I change my delivery address?
If you entered an incorrect delivery address, please contact us as soon as possible.
We will make reasonable efforts to update the address before dispatch.
Once an order has been shipped, address changes may no longer be possible.
26. What happens if I refuse or do not collect my parcel?
Refusing delivery or failing to collect a parcel does not necessarily constitute a valid cancellation or statutory withdrawal notice.
If you wish to cancel or withdraw from an order, please clearly communicate your decision to us.
Any additional costs will be assessed in accordance with applicable law.
Mandatory consumer rights remain unaffected.
27. How is my personal information handled?
We process personal information for purposes such as order fulfilment, delivery, customer support, returns and refunds, in accordance with our Privacy Policy and applicable data protection laws.
For privacy-related questions, please contact support@sjsng.shop.
28. How can I contact customer service?
For questions concerning products, orders, payments, shipping, delivery, returns or refunds, please contact:
Email: support@sjsng.shop
Telephone: +45 50 37 11 29
Please include your order number when contacting us about an existing purchase.
29. Who operates this online store?
sjsng.shop is operated by:
Company Name: BR HANDEL ApS
CVR Number: 21113638
Director: Benny Jens Rasmussen
Registered Address:
Stæremosen 40
3250 Gilleleje
Denmark
Email: support@sjsng.shop
Telephone: +45 50 37 11 29
Website: https://sjsng.shop/
The registered company address is provided for business identification and legal correspondence purposes. It is not our default physical return address.
For the applicable return address and free return shipping arrangements, please contact our customer support team.
30. Where can I find more information?
Please refer to our published policies for additional information:
- Return and Refund Policy
- Shipping and Delivery Policy
- Payment Policy
- Privacy Policy
- Terms of Service
- Legal Notice
- Contact Information
If you have further questions, please contact support@sjsng.shop.