Last Updated: November 3, 2026
This Shipping & Delivery Policy explains the shipping destinations, delivery charges, order processing times, estimated delivery times and other delivery arrangements for purchases made through sjsng.shop.
Our online store is operated by BR HANDEL ApS.
1. Shipping Destinations
We offer shipping to the countries and regions supported by our online store.
Available delivery destinations are determined by the countries and regions that customers can select and successfully use during checkout.
Shipping availability may vary depending on the product, order or delivery address.
If a destination is not available during checkout, we are currently unable to accept an order for delivery to that location.
2. Free Standard Shipping
We offer free standard shipping to all supported delivery countries and regions.
There is no minimum order value required to qualify for free standard shipping.
The standard shipping charge is zero in the applicable checkout currency.
The final shipping charge will be displayed during checkout before the order is submitted.
We do not add undisclosed standard shipping charges after an order has been placed.
3. Order Processing Time
Orders are normally processed within 1–2 business days after successful order confirmation.
Order processing is based on Germany local time (Europe/Berlin).
Business days generally exclude weekends and applicable public holidays.
Order processing includes order verification, preparation, packaging and arrangement of shipment.
Processing may take longer during public holidays, periods of unusually high order volume or other exceptional circumstances.
If a material delay occurs, we will take reasonable steps to inform the customer.
4. Estimated Delivery Time
The estimated standard shipping transit time is 5–7 business days after dispatch.
Estimated total delivery time:
Order processing: 1–2 business days
Shipping transit: 5–7 business days
Estimated total: 6–9 business days
These are estimates rather than guaranteed delivery dates.
Actual delivery times may vary depending on the destination, local delivery conditions, customs processing, carrier operations and other circumstances beyond our reasonable control.
Any specific delivery commitment displayed during checkout or confirmed for an order will be respected in accordance with applicable law.
5. Shipping Methods and Carriers
Orders are shipped using the delivery services available for the relevant destination and order.
The shipping carrier may vary depending on the product, delivery country and fulfilment arrangements.
Where tracking information is available, it will be provided to the customer after dispatch.
We may use third-party logistics and fulfilment providers to process and deliver orders.
6. Shipping Origin
Products may be dispatched from different fulfilment locations depending on the product, inventory availability and order destination.
The registered company address in Denmark is provided for business identification purposes and should not be interpreted as the shipping warehouse or dispatch location for every order.
Regardless of the fulfilment location, we remain responsible for fulfilling customer orders in accordance with the applicable sales contract and consumer protection laws.
7. Cash on Delivery
Our store currently offers Cash on Delivery (COD) as its payment method.
Customers place their orders online and pay the applicable order amount when the goods are delivered, according to the payment instructions provided by the delivery service.
The payment methods actually available for a particular order are displayed during checkout.
Any applicable COD handling charge must be disclosed during checkout before the order is submitted.
For further information, please refer to our Payment Policy.
8. Taxes, Customs and Import Charges
For orders delivered to Germany and Austria, customers are not required to pay additional import duties, customs clearance charges or import-related taxes beyond the total amount disclosed during checkout.
Any applicable import-related charges for these destinations are handled as part of our fulfilment arrangements and are not separately charged to the customer upon delivery.
For other supported delivery countries, applicable taxes, customs duties and import-related charges will be handled and disclosed in accordance with the relevant destination's legal requirements.
Any mandatory charges payable by the customer must be clearly disclosed before the order is placed, as required by applicable law.
We do not impose undisclosed import-related charges after checkout.
9. Order Confirmation
After placing an order, customers will receive an order confirmation using the contact details provided during checkout.
The confirmation will include relevant order information, such as:
Order number;
Products ordered;
Delivery information; and
Total amount payable.
Customers should review the confirmation and contact us promptly if any information is incorrect.
10. Shipment Confirmation and Tracking
When an order has been dispatched, shipment confirmation and tracking information will be provided where available.
Tracking updates may not appear immediately after dispatch because carriers may require time to register and process the shipment.
If you have questions about the status of your order, please contact support@sjsng.shop.
11. Delivery Address Accuracy
Customers are responsible for providing accurate and complete delivery information during checkout.
Please ensure that the recipient's name, delivery address, postal code and contact details are correct.
If you notice an error after placing an order, contact us as soon as possible.
We will make reasonable efforts to correct delivery information before dispatch, although changes may not always be possible after shipment.
12. Delivery Delays
Although we aim to deliver orders within the estimated timeframe, delays may occur due to:
Carrier disruptions;
Public holidays;
Severe weather;
Customs inspections;
Incorrect or incomplete delivery information; or
Other circumstances beyond our reasonable control.
If a delivery is materially delayed, please contact us.
We will review the situation and provide appropriate assistance.
Nothing in this section excludes or limits statutory rights relating to late or failed delivery.
13. Lost or Missing Parcels
If tracking information indicates that your parcel has been delivered but you have not received it, please contact us.
We may ask you to verify the delivery address and check whether the parcel was received by an authorized recipient.
Where necessary, we will investigate the matter with the shipping carrier.
If goods are lost before the risk of loss has legally passed to the consumer, we will provide the remedies required by applicable consumer law.
14. Damaged or Incorrect Deliveries
If your order arrives damaged, incomplete or incorrect, please contact us promptly.
Email: support@sjsng.shop
Please provide your order number and a description of the issue.
Photographs of the product or packaging may help us investigate the problem where reasonably possible.
We will provide an appropriate remedy in accordance with our Return and Refund Policy and applicable consumer protection laws.
15. Delivery Responsibility and Risk
For consumer purchases, responsibility for loss of or damage to goods during transportation is determined by applicable consumer protection law.
For EU consumer transactions, the risk of loss or damage generally passes to the consumer when the consumer, or a designated third party other than the carrier, acquires physical possession of the goods.
Exceptions may apply where the consumer independently commissions a carrier not offered by the seller, as permitted by applicable law.
16. Failed Delivery and Unclaimed Parcels
If a delivery attempt is unsuccessful, the carrier may provide further delivery or collection instructions.
Customers should follow the carrier's reasonable instructions to arrange receipt of the parcel.
If a parcel is returned because of an incorrect address or failure to collect it, we will review the circumstances and applicable consumer rights before determining any further action.
Any additional charges will be applied only where legally permitted and appropriately disclosed.
17. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to assist before dispatch.
Once an order has been dispatched, changes may no longer be possible.
Any statutory cancellation or withdrawal rights remain unaffected.
18. Returns and Return Address
Returns and refunds are handled according to our Return and Refund Policy.
We offer free return shipping for eligible returns, including voluntary returns under our 30-day return policy and eligible statutory withdrawals by EU consumers.
Customers are not required to pay return shipping costs for eligible returns.
The applicable physical return address may vary depending on the product or order.
Before returning a product, please contact:
Email: support@sjsng.shop
Our customer support team will provide the appropriate return address and a prepaid electronic return shipping label for eligible returns.
Customers can download and print the label without paying or advancing return shipping costs.
The registered company address in Denmark is not our default product return address and should not be used for returns unless we expressly confirm otherwise.
EU consumers may exercise their statutory right of withdrawal within the applicable legal period without giving a reason or obtaining prior approval.
Requesting return instructions does not restrict or invalidate a timely statutory withdrawal notice.
19. Customer Support
For questions about shipping, delivery, tracking, delayed orders, missing parcels or returns, please contact:
Email: support@sjsng.shop
Telephone: +45 50 37 11 29
Please include your order number when contacting us about an existing purchase.
20. Consumer Rights
Nothing in this Shipping & Delivery Policy excludes or restricts mandatory consumer protection rights.
Where applicable consumer law provides greater protection than this policy, the mandatory legal requirements will apply.
21. Company Information
Company Name: BR HANDEL ApS
CVR Number: 21113638
Director: Benny Jens Rasmussen
Registered Address:
Stæremosen 40
3250 Gilleleje
Denmark
Email: support@sjsng.shop
Telephone: +45 50 37 11 29
Website: https://sjsng.shop/
The registered company address is provided for business identification purposes only and is not the default product return address.
Please contact customer support for the applicable return address and free return shipping instructions.