Contact Information

Last Updated: September 16, 2026

Thank you for visiting our online store.

If you have questions about our products, orders, payments, shipping, returns, refunds or other customer service matters, please contact us using the information below.

We will make reasonable efforts to respond to customer inquiries as promptly as possible.

1. Company Information

Our online store is operated by:

Company Name: 株式会社モトヤマ (MOTOYAMA CO., LTD.)
Corporate Number: 4120001071272
Representative Director: Shozo Ikawa (伊川 彰三)

Registered Address:
1-15-13 Tenma, Kita-ku
Osaka-shi, Osaka 530-0043
Japan

2. Customer Service Contact

For general inquiries and customer support, please contact us at:

Email: support@sjsng.shop
Telephone: +81 90 45 1561 6182

You may contact us regarding:

• Product information;
• Product availability;
• Orders;
• Order changes or cancellations;
• Payments;
• Shipping and delivery;
• Tracking information;
• Delayed or lost parcels;
• Damaged or incorrect products;
• Returns and exchanges;
• Refunds;
• Account-related questions; or
• Other customer service matters.

3. Order-Related Inquiries

When contacting us about an existing order, please provide the following information where applicable:

• Your full name;
• Order number;
• Email address used when placing the order;
• Product concerned; and
• A brief description of your question or issue.

For damaged, defective, incomplete or incorrect products, please also provide clear photographs or videos where reasonably possible.

Providing this information helps us identify your order and respond to your inquiry efficiently.

4. Shipping and Delivery Inquiries

For questions concerning shipping, tracking or delivery, please contact:

Email: support@sjsng.shop
Telephone: +81 90 45 1561 6182

Please include your order number and, where available, your tracking number.

Before contacting us about a delivery delay, we recommend checking the tracking information provided in your shipping confirmation.

5. Returns and Refunds

If you wish to request a return, exchange or refund, please contact us before sending any product back.

Email: support@sjsng.shop
Telephone: +81 90 45 1561 6182

Please provide:

• Your full name;
• Order number;
• Product you wish to return;
• Reason for the return; and
• Photographs or videos where the request concerns a damaged, defective or incorrect product.

Returns are subject to our Return and Refund Policy.

Please do not send a product back before receiving the applicable return instructions.

6. Return Address

Unless we provide a different authorized return address in your return instructions, approved returns should be sent to:

株式会社モトヤマ (MOTOYAMA CO., LTD.)
1-15-13 Tenma, Kita-ku
Osaka-shi, Osaka 530-0043
Japan

Please contact us before shipping a return.

Do not send returns on a cash-on-delivery, postage-due or collect-on-delivery basis unless we have expressly authorized this in advance.

7. Privacy and Personal Information Requests

For questions regarding our Privacy Policy or requests concerning your personal information, please contact:

Email: support@sjsng.shop
Telephone: +81 90 45 1561 6182

When submitting a privacy-related request, please provide sufficient information for us to identify the relevant account, order or interaction.

We may request additional information where reasonably necessary to verify your identity before processing certain requests.

8. Business and Legal Inquiries

For business, administrative or legal inquiries, please contact:

株式会社モトヤマ (MOTOYAMA CO., LTD.)

Corporate Number: 4120001071272
Representative Director: Shozo Ikawa (伊川 彰三)

Registered Address:
1-15-13 Tenma, Kita-ku
Osaka-shi, Osaka 530-0043
Japan

Email: support@sjsng.shop
Telephone: +81 90 45 1561 6182

9. Important Contact Information

For your convenience, our primary contact details are:

Company: 株式会社モトヤマ (MOTOYAMA CO., LTD.)
Corporate Number: 4120001071272
Representative Director: Shozo Ikawa (伊川 彰三)
Address: 1-15-13 Tenma, Kita-ku, Osaka-shi, Osaka 530-0043, Japan
Email: support@sjsng.shop
Telephone: +81 90 45 1561 6182

Please make sure that you use the correct contact information when communicating with us about an order.