Return and Refund Policy

Last Updated: September 16, 2026

This Return and Refund Policy applies to purchases made through our online store operated by 株式会社モトヤマ (MOTOYAMA CO., LTD.).

We want our customers to shop with confidence. Please review this policy carefully before making a purchase.

Nothing in this policy is intended to limit or exclude any mandatory consumer rights available to you under applicable consumer protection laws.

1. 30-Day Return Policy

We offer a 30-day voluntary return period for eligible products.

You may request a return within 30 days from the date you receive your order.

To qualify for a voluntary return, the product should generally:

• Be in the same condition in which you received it;
• Be unused, unworn and undamaged;
• Include all original accessories, components, manuals and other included items;
• Include original tags or labels, where applicable;
• Be returned in its original packaging where reasonably possible; and
• Be accompanied by a receipt, order confirmation or other valid proof of purchase.

Products showing excessive use, damage, alteration or missing components may not qualify for a full refund, except where mandatory consumer rights apply.

Our voluntary 30-day return policy is separate from and does not reduce any statutory cancellation, warranty or other consumer protection rights.

2. How to Request a Return

Before sending a product back, please contact us to request return authorization and return instructions.

Email: support@sjsng.shop
Telephone: +81 90 45 1561 6182

Please provide:

• Your full name;
• Order number;
• Email address used for the order;
• The product you wish to return;
• The reason for the return; and
• Photographs or videos if the product is damaged, defective, incomplete or incorrect.

Please do not send a product back before receiving the applicable return instructions.

Returns sent without prior authorization or to an incorrect address may be delayed.

3. Return Address

Unless we provide a different authorized return address in your return instructions, approved returns should be sent to:

株式会社モトヤマ (MOTOYAMA CO., LTD.)
1-15-13 Tenma, Kita-ku
Osaka-shi, Osaka 530-0043
Japan

Corporate Number: 4120001071272

Please contact us before shipping any return.

Do not send returns on a cash-on-delivery, postage-due or collect-on-delivery basis unless we have expressly agreed to this in advance.

4. Damaged, Defective or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

Contact us promptly if:

• Your product arrives damaged;
• The product appears defective;
• You receive the wrong product;
• Parts or accessories are missing; or
• The parcel shows significant transportation damage.

When contacting us, please provide your order number together with clear photographs or videos showing the issue where reasonably possible.

We will review the information and provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include:

• Repair;
• Replacement;
• Return;
• Price reduction; or
• Refund.

If the return is required because we supplied a defective, damaged, incorrect or otherwise non-conforming product, we will cover reasonable return shipping costs where required by applicable law.

5. Non-Returnable Products and Exceptions

Certain products may not qualify for voluntary returns where permitted by applicable law.

These may include:

• Products made to the customer's specifications or clearly personalized;
• Products that are liable to deteriorate or expire rapidly;
• Sealed products that are not suitable for return for health protection or hygiene reasons once unsealed;
• Products that have become inseparably mixed with other items after delivery;
• Digital products or services after performance has begun where the applicable right of cancellation has lawfully been lost;
• Gift cards, where legally permitted; and
• Other products excluded from return under applicable consumer law.

These exclusions do not affect mandatory rights relating to defective, damaged, incorrect or otherwise non-conforming products.

If you are unsure whether a product can be returned, please contact us before sending it back.

6. Return Shipping Costs

Change-of-Mind Returns

For voluntary change-of-mind returns under our 30-day return policy, customers are generally responsible for the direct cost of returning the product unless otherwise required by applicable law.

Return costs may include:

• Postal charges;
• Courier fees;
• Appropriate packaging expenses; and
• Other direct costs associated with returning the product.

We recommend using a secure and trackable shipping service and retaining your shipping receipt and tracking number until the return has been completed.

Defective, Damaged or Incorrect Products

You will not normally be required to pay reasonable return shipping costs where the return is caused by:

• A defective or non-conforming product;
• A product damaged before or during delivery;
• An incorrect product supplied by us;
• Missing components or accessories; or
• Another confirmed error attributable to us.

Please contact us before returning such products so that we can provide the appropriate instructions.

7. Exchanges

If you want a different product, size, model or variation, please contact us.

Depending on product availability, we may either:

• Arrange a direct exchange; or
• Ask you to return the original product and place a new order after the return has been approved.

Product availability cannot be guaranteed until a replacement order has been confirmed.

Any mandatory rights relating to defective or non-conforming goods remain unaffected.

8. Return Inspection

After we receive your returned product, we may inspect it to determine whether it meets the applicable return requirements.

We will notify you when the return has been reviewed.

For voluntary returns, products may be refused or a reasonable deduction may be made from the refund where permitted by applicable law if the product:

• Has been damaged after delivery by the customer;
• Shows use beyond reasonable inspection;
• Is missing accessories or components;
• Has been materially altered; or
• Has suffered a reduction in value due to unnecessary handling.

This provision does not limit mandatory consumer rights.

9. Refunds

After we receive and inspect an eligible returned product, we will notify you whether the refund has been approved.

If approved, we will normally process the refund within 10 business days.

Where possible, refunds will be issued using the original payment method used for the transaction.

Your bank, card issuer or payment provider may require additional processing time before the refunded amount appears in your account.

We do not charge customers a separate refund processing fee.

If more than 15 business days have passed since we confirmed approval of your refund and you have not received it, please contact us:

Email: support@sjsng.shop
Telephone: +81 90 45 1561 6182

10. Original Shipping Charges

For voluntary change-of-mind returns, original shipping charges are generally non-refundable except where required by applicable law.

Where a refund results from a defective, damaged, incorrect or non-conforming product, applicable shipping costs will be handled in accordance with consumer protection law.

Any mandatory consumer rights regarding delivery charges remain unaffected.

11. Order Cancellations

If you wish to change or cancel an order before it has been shipped, please contact us as soon as possible.

We will make reasonable efforts to assist you, but we cannot guarantee cancellation once an order has entered processing or has been dispatched.

Any cancellation rights available under applicable law remain unaffected.

12. Refused or Unclaimed Deliveries

Refusing delivery or failing to collect a parcel does not necessarily constitute a valid return or cancellation request.

If you wish to cancel or return an order, please contact us directly and clearly communicate your request.

Additional reasonable costs resulting from an incorrect delivery address, unjustified refusal or failure to collect an order may be deducted from a refund where permitted by applicable law.

Mandatory consumer rights remain unaffected.

13. Proof of Purchase

We may request reasonable proof of purchase before processing a return, replacement or refund.

Acceptable proof may include:

• Order confirmation;
• Order number;
• Purchase receipt;
• Payment confirmation; or
• Other information reasonably sufficient to identify the transaction.

14. Consumer Rights

This Return and Refund Policy provides our commercial return terms in addition to any rights available under applicable consumer protection laws.

Nothing in this policy is intended to exclude, restrict or waive any consumer right that cannot legally be excluded or restricted.

Where mandatory applicable law provides greater rights than this policy, the mandatory legal requirements will apply.

15. Company and Contact Information

For questions regarding returns, refunds, exchanges, damaged products or other order-related matters, please contact us:

Company Name: 株式会社モトヤマ (MOTOYAMA CO., LTD.)
Corporate Number: 4120001071272
Representative Director: Shozo Ikawa (伊川 彰三)

Registered Address:
1-15-13 Tenma, Kita-ku
Osaka-shi, Osaka 530-0043
Japan

Email: support@sjsng.shop
Telephone: +81 90 45 1561 6182

When contacting us about an existing order, please include your order number and the email address used when placing the order.